Welcome to Mirodo! Please read the following terms and conditions carefully before signing up for our services.
This document outlines the General Conditions of access to and use of all Mirodo Education - both online only (“Home Learning”) and tuition services (“Mirodo Tuition”) including but not limited to the websites, services and applications, mirodoeducation.com, app.mirodoeducation.com (“Our Services”)
The term ‘we’ means the owner and operator of Our Services which includes but is not limited Mirodo Tuition and Home Learning (“we”, “us” and “our” will be construed accordingly)
Home Learning provides a system-only package which grants access to a restricted areas within Our Services for independent use.
Mirodo Tuition provides educational support to students in need of academic support. We offer tutoring services to children and adolescents from Years three to thirteen.
This document only applies to services provided to non-commercial users, Parent/s, Guardians and their registered child/ren (“The Client”) of Our Services. The term “you” refers to The Client (and “your” will be construed accordingly).
By enquiring or signing up for Our Services, you agree to comply with and be bound by the following terms and conditions of use(“Terms”) which govern our relationship with you in relation to Our Services. If you disagree with any part of these Terms, please do not use any of Our Services.
Our Services use cookies. By using Our Services and agreeing to these Terms, you consent to our use of cookies in accordance with the terms of our Cookies Policy and to the use, storage and collection of your information in accordance with our Privacy Policy, which you can find on our relevant websites.
These Terms are between Mirodo Education (acting for itself and as agent on behalf of the “Tutor” supplied by Mirodo Tuition) and The Client and are deemed to be accepted by The Client when The Client uses Our Services.
1.1 To register your child for any of Our Services, you must provide us with accurate and complete information about your child, including their name, age, year group, and any relevant academic information.
1.2a Mirodo Tuition operates on a pre-payment basis, and payment must be made in advance of the tutoring session. We offer various payment plans and options, including monthly or hourly packages, and we accept payment via credit card, debit card and at the discretion of the Mirodo Tuition, alternative payment means may be applicable. All payments are non-refundable. If adequate notice for the cancellation of the lesson has been given (Section 2.2) then credit will be applied to rebook the lesson.
1.2b We reserve the right to refuse registration to any student if you do not agree or fail to follow our terms and conditions.
1.2c The Client will normally book and pay in advance for access to the lessons. The access is dependant on the package purchased and availability.
1.2d At the discretion of Mirodo Tuition, The Client can pay using alternative payment means, in advance, when invoiced for each month in respect of access to tuition during the invoiced period. Should the payment of the invoice not be received by the due date, access to our tuition services may be suspended or revoked.
1.2e If any sums remain unpaid for 14 days, Mirodo Tuition will initially send The Client reminders, via the contact details provided until such sums (including charges thereon and other reasonable costs) are paid. A charge of £15 per correspondence may be made (which sum will be added to the overdue sum and charges added thereon) to cover Mirodo Tuition’s administration costs. (This is to avoid the costs of collection increasing tuition costs generally and affecting all Clients.)
1.2f Outstanding invoices which remain unpaid after 14 days of the due date, may be passed on to third-party debt collection agency and further charges may apply.
1.2g Free Trial Lessons only apply to our group sessions, this is limited to two free trial lessons, per child. One-to-one trial lessons are chargeable and non-refundable. Any attempt to register for more than the limited number of free trials may result in the immediate termination of our services with The Client.
1.2h In line with our Terms, The Client is provided with secure login details, associated with the details provided upon enquiry or registration. If Mirodo Tuition believes that access to the lesson/s are being misused or shared outside of the paying registered client, the Client will be charged as per ‘Section 4.3.’ Mirodo Tuition reserves the right to terminate access to any or all of Our Services without notice, whereby access to any remaining paid services will not be refunded or credited.
1.2i Mirodo Tuition values and respects the privacy and confidentiality of all students and their families/guardians. Any personal information collected during registration, communication or tutoring sessions is kept strictly confidential and will not be shared with any third parties, outside of Our Services, without The Clients’ prior consent.
1.3a Home Learning operates on a subscription basis where the membership fee will be shared with you on sign up. Full payment by The Client must be made in advance by credit or debit card online before access to Our Services will be granted.
1.3b You have the right to cancel your Home Learning subscription to Our Services at any time. Should you wish to do so, you should send an email to support@mirodoeducation.com requesting the termination of your subscription or you can cancel from within your parent account. However, do note that we do not refund any subscription fees or resource purchases, except in the circumstances set out below and full payment will be required.
1.3c You are entitled to cancel your Home Learning Subscription under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”), provided that you exercise your right and notify us within 14 days of registering, by sending an email to support@mirodoeducation.com. If you exercise your right in accordance with these terms, we will refund the amount of your subscription. Parents can cancel their subscription for the following month by emailing support@mirodoeducation.com with a notification email to say they wish to cancel or make this request through their parent account.
1.3d In line with our Terms, The Client is provided with secure login details, associated with the details provided upon enquiry or registration. If Mirodo Education believes that access to the subscription is misused or shared outside of the registered user, Mirodo Education reserves the right to terminate access to any or all of Our Services without notice. Access to any remaining paid services will not be refunded or credited.
2.1 Your child’s lesson schedule will be booked in advance, based on availability and/or the tutor’s schedule. We will make every effort to accommodate your preferred schedule, but we can not guarantee availability.
2.2 It is the responsibility of the parent to ensure that their child attends all scheduled lessons. If your child is unable to attend a lesson, you must inform us at least 24 hours in advance. You are allowed one uncharged absence per 4-week period. The lesson hour will be credited to your account, to be used for a future lesson booking for the same package. Any further cancellations will be charged and not be credited.
2.3 The Clients are responsible for ensuring necessary access to a reliable internet connection, appropriate hardware and software, and any updates or downloads required for Our Services. Mirodo Education cannot be held responsible for any technical issues or lost lesson time arising from your hardware or software.
2.4 If The Client arrives more than 15 minutes late for a lesson without informing us prior to the lesson starting, access to the lesson may be forfeited and will not be credited.
2.5 Our tutors are dedicated professionals, committed to providing high-quality lessons to support your child. Our tutors focus on teaching and learning and will not engage or answer any questions from a parent/guardian. If you have questions regarding your child or lessons, they must be made to the Mirodo Tuition Administration Team. You will have access to communicate with the Administration Team via email, telephone, WhatsApp and text messaging. The details of which can be found on the Mirodo Tuition website.
2.6 The Client is not permitted to make private arrangements for tuition with Tutors introduced by Mirodo Tuition which includes payment of fees for such sessions otherwise than to Mirodo Tuition in accordance with our Terms. If the Tutor pursuant to such a private arrangement provides such services or the client introduces the Tutor to other people who then make such arrangements bypassing Mirodo Tuition, The Client and the Tutor will both be responsible to pay a referral fee up to GBP500. This is to cover the marketing and customer service costs associated with bringing new students on to the platform.
3.1 We expect The Client to behave in a respectful and professional manner. Any inappropriate behaviour, including but not limited to harassment or discrimination, will not be tolerated and may result in the immediate termination of Our Services without prior notice. Access to any remaining paid services will not be refunded or credited.
3.2 The Client is responsible for the safety and well-being of their child before, during and after their lessons. We are not responsible for any accidents or injuries that occur during use of Our Services.
3.3 Our Services permits The Client to make use of messaging between Tutors and The Client which allows the submission of text or other content by The Client and other users (“User Content”) and the hosting and publishing of such User Content via Our Services. You understand that whether or not such User Content are published, we do not guarantee any confidentiality with respect to any User Content. You shall be solely responsible for your own User Content and the consequences of posting or publishing them. The messaging service provided is not monitored by us. We can therefore not be responsible for the content of those messages.
3.3a You represent and warrant that:
You, The Client own or have the necessary rights and permissions to use and authorise us to use all copyright, trademark or other proprietary rights in and to any User Content to enable inclusion and use on Our Services and in accordance with these Terms; and whilst, you, The Client retain all of your ownership rights in your User Content, by submitting the User Content to us, The Client hereby grant us, in addition to any other rights which we may have, a worldwide, non-exclusive and transferable license to use, copy, prepare derivative works of, display and broadcast the User Content in connection with Our Services, including without limitation to grant access to Our Services to third parties to view the User Content (and derivative works thereof).
The Client will not: (i) submit material that is false or misleading, copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you, The Client are the owner of such rights or have permission from their rightful owner to post the User Content and to grant us all of the license rights granted herein; (ii) publish falsehoods or misrepresentations that could damage us, Mirodo Education or any third party; (iii) submit material that is unlawful, obscene, libellous, threatening, pornographic, or encourages conduct that would be considered a criminal offence, give rise to civil liability, violate any law, or (iv) misidentify yourself in submitting the User Content or misstate your true identity.
Any breach of the above warranties will result in the The Clients account being immediately terminated and may result in The Client becoming liable to legal action.
3.3b We do not endorse any User Content, or any opinion, recommendation, or advice expressed therein, and we expressly disclaim any and all liability in connection with User Content.
3.3c You, The Client understand that when using Our Services, you will be exposed to User Content from a variety of sources, and that we are not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such User Content. You may be exposed to User Content that is inaccurate, offensive, indecent, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you may have against us with respect thereto, and agree to indemnify and hold us, our owners, affiliates, employees, agents and/or licensors, harmless to the fullest extent allowed by law regarding all matters related to your use of Our Services.
3.4 We do not endorse any opinion, recommendation, or advice expressed by the Tutor, and we expressly disclaim any and all liability in connection with the Tutor and their conduct.
3.4a Any complaints regarding the Tutor should be raised the Mirodo Tuition Administration Team by emailing us at tuition@mirodoeducation.com
4.1 Our Services contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, look, appearance and graphics and all of the educational material available via Our Services including lessons, questions, sound recordings, software, graphics, logos, text, videos, guides, tests and test papers. You are not permitted to copy any aspect of Our Services. All lesson materials, including but not limited to physical and virtual worksheets, textbooks, and software, are the property of Mirodo Education and may not be reproduced or distributed without our prior written consent.
4.2 We reserve the right to use any of The Clients’ reviews, feedback, work, results or assessments for marketing or promotional purposes.
4.3 The Client shall not share or provide login details outside of those provided to them for their own use. Should more than the intended user be logged in to the account for Mirodo Tuition, The Client will be responsible to pay a surcharge up to GBP500.
4.4 These Terms include the Data Protection Agreement which applies to all enquiries and registrations as part of GDPR compliance and data processing. You can unsubscribe at any time by informing the Mirodo Tuition Administration Team.
5.1 Mirodo Education is not responsible for any academic results or progress made by The Client. While we make every effort to provide quality educational support and guidance, we cannot guarantee academic performance. We also cannot be held responsible for any loss or damage incurred by The Client as a result of using Our Services.
5.2 Our Services are provided “as is” without any representations or warranties, express or implied. We make no representations or warranties in relation to Our Services or the information and material provided by Mirodo Education.
5.2a The content available to The Client on Our Services is for educational purposes and use only and it is subject to change without prior notice.
5.2b We do not warrant that Our Services will be constantly available, or available at all; or that the information on Our Services is complete, true, accurate or non-misleading. No part of Our Services constitutes, or is meant to constitute, advice of any kind. Whilst all of our materials have been designed by an accomplished team of teachers and senior leaders with decades of experience in schools and we have spent months researching and speaking to schools, teachers, senior leaders, parents and pupils to make Our Services a unique, comprehensive education resource, we do not provide any warranty as to the ultimate suitability of the information and material found or offered on Our Services for any particular purpose. The Client’s use of any information or material on Our Services is entirely at your own risk, for which we shall not be liable.
5.2c You acknowledge that information and material found or offered on Our Services may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to Our Services and the use of Our Services (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
5.3 We are not liable for any loss or damage arising from circumstances beyond our reasonable control, including but not limited to natural disasters, power outages, or strikes.
5.4 Nothing in these Terms will limit or exclude our liability for death or personal injury resulting from negligence, limit or exclude our liability for fraud or fraudulent misrepresentation or limit any of our liabilities in any way that is not permitted under applicable law.
5.5 If you breach these Terms you will be held fully responsible for any loss suffered by us as result of such breach and will be held accountable for all losses caused or profits gained by you from breaching these Terms.
5.5a You agree to indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including, without limitation, legal expenses) incurred or suffered by us arising out of any breach by you of any provision of these Terms
5.6 The failure by us to enforce at any time or for any period any one or more of the Terms shall not be a waiver of them or the right at any time subsequently to enforce all Terms.
5.7 If any provision of these Terms shall be found by any court to be invalid or unenforceable, such invalidity or unenforceable action shall not affect the other provisions of these Terms which shall remain in full force and effect.
5.8 If any provision of these Terms is so found to be invalid or unenforceable but would be valid or enforceable if some part of the provision were deleted, the provision in question shall apply with such modification(s) as may be necessary to make it valid and enforceable.
5.9 These Terms are for the benefit of The Client and Mirodo Education and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these Terms is not subject to the consent of any third party.
6.1 We may revise these Terms from time-to-time. Revised Terms will apply to the use of Our Services from the date of the publication of the revised Terms on Our Services. Please check the pages regularly to ensure you are familiar with the current version.
7.1 These terms and conditions are governed by the laws of the jurisdiction within the UK. If online tuition is provided beyond the UK, the Governing Law still applies to our terms & conditions.
By signing up for any of our tuition services, you acknowledge that you have read, understood, and agree to these terms and conditions.